RETURN POLICY

Returns fall into two clear categories — ones we fully own, and ones we ask you to manage.

What we fix — and cover

MEGAMAREE takes full responsibility for manufacturing defects or significant description mismatches. That includes damaged materials, faulty components, or a significant discrepancy between the item you received and how it was described on our site. We handle the return shipping, inspection, and resolution at no cost to you.

What you return — and pay for

You are responsible for returning items in original, unused, and unworn condition. If the return is due to a change of heart, wrong size, or wrong color, you cover the return shipping cost. You also handle packaging and labeling — including marking your order number clearly on or inside the package.

How returns move from your hands to ours

You start every return by emailing cs@megamaree.com. Include your order number and state the reason for the return. Depending on the situation, we may request photos to assess the issue. We do not accept unsolicited returns — no package should be shipped until you’ve received confirmation and instructions from us.

What happens when your package arrives

Once your return reaches our facility, we conduct a brief inspection. Only then do we process a refund or other remedy. The inspection verifies that the item meets the original, unused, and unworn condition requirement.

Where to start — right now

Email cs@megamaree.com — include your order number — and we’ll reply within one business day with next steps and your return address.